HotelKey - How to setup the HotelKey API?

If you use the HotelKey PMS, there is an API available that automatically syncs the night audit data. To initiate the HotelKey API, find your franchise below and reach out to the respective email address.

• If your property is currently in Implementation, create a support ticket with your franchise and copy your Implementation Specialist and hkintegrations@hotelkeyapp.com

• If you are an existing customer and are switching to HotelKey, create a support ticket with your franchise and copy Support@Inn-Flow.com 

For G6 Properties (Motel 6 & Studio 6), email: g6helpdesk@hotelkeyapp.com

For Red Roof Properties (RR, HTS, TRC), email: redroofsupport@hotelkeyapp.com

For Extended Stay America Properties, email: esahelpdesk@hotelkeyapp.com

For Independent Properties, email: support@hotelkeyapp.com

For IHG Properties: Create a Service Now Incident Ticket (SNOW): Link to Raise a Service Now Incident Ticket (see additional PDF Instructions below)

Email request:

Hi HotelKey, 

We would like to initiate the HotelKey API with Inn-Flow to start utilizing the direct integration with Inn-Flow's Daily Activity. 

Would you please activate this on your end and reply on this email thread by providing the credentials below: 

• Property Code -
• Host URL -
• Property ID / API Key - 
• Username - 
• Password - 

Hotel Name (including city and state of the hotel): _____________________

Thank you,

Once the API setup is complete between HotelKey and Inn-Flow, the data will automatically import into Daily Activity. Inn-Flow Support will complete the final step, which is mapping the import codes to the proper Inn-Flow Chart of Accounts in your list before you will see data. 

Troubleshooting Daily Activity Errors

• Data not Imported or Incomplete: Contact support@inn-flow.com, and an Agent can request that HotelKey resends the data.  
• New Codes - If new codes are used, and need to be mapped in Inn-Flow so that they automatically import see article link: How do I map new codes?