Resolving Ledger Balance Variances in Choice Hotels Back Office File

Issue:

The back office file used for import in Choice Hotels is displaying incorrect ledger balances, leading to variance issues within Daily Activity.

Root Cause:

The discrepancy arises when the ledger balances in the Back Office Report and Ledger Activity Report do not align with the actual balances shown in the Ledger Summary report from the PMS.

Resolution Steps:

1. Pull Supporting Reports:

   • Within your Choice PMS, pull the following reports for the affected date:

     • Ledger Summary Report

     • Ledger Activity Report

2. Update Ledger Balances in Daily Activity:

   • Update the ledger balances in Inn-Flow based on the figures from the Ledger Summary Report.

   • This will correct the Balance Forward Variance

3. Create PMS Support Ticket with Choice PMS:

• Include the following in the ticket:

  • A note stating: “The closing balance shown in the Ledger Summary report should reflect correctly in both the back office file and the Ledger Activity report.”

  • Attach the reports for backup:

    • Ledger Summary Report

    • Back Office File

    • Ledger Activity Report